FAQ's

When did eRichards start?

Since 1995, eRichards Consulting has been working in the web space with the creation of a payment mechanism for Bankers Trust. Since then, eRichards has branched out to other industries, including the publishing industry, where our clients include: Simon & Schuster, Pearson, Scholastic and Taunton Press.

We have also provided services to companion web sites on topics from marketing to informational services and portals to eCommerce (in the B to B and B to C space). eRichards has provided services for clients in the following industries: Direct Selling, Financial, Insurance, Media, Manufacturing, Non-Profit, Retail and Utility. For a complete list of our web channel clients, view Strategic Partnerships.

How does eRichards Consulting differ from other consulting firms?

eRichards stands out because we take the time to listen to our clients. By working with a client one-on-one, we create a website that addresses their wishes, goals and needs.

Why should I work with eRichards?

Nowadays, people are evolving toward an online market place, where everything can be bought through websites. This means each company’s web channel strategy must be successful, in order to compete with other companies out there with better websites. eRichards believes each company’s strategy must mirror what they are selling. eRichards works with you to improve your market share, traffic and revenue to help you stand out among the competition.

How does eRichards know what a company's current needs are in the market place?

We listen! eRichards prides ourselves on taking the time to listen to our clients. eRichards emphasizes research, observation, analysis and action to meet the needs of our customers.

For example, when we perform a web channel assessment for a client, we follow our methodology. This method is a 20 point index, which covers all of the important metrics that will make a web channel successful for that client. In addition, we identify the growth drivers for that company and their industry, then we align the web channel accordingly. The end result is a website that reflects the needs of the market place and the services, or products, of that company.

Why should I assess my website?

A web channel consists of websites, which is a critical avenue for all companies. It is recommended that you review this channel, or your website, every 18 to 24 months.

Your business becomes validated when it reflects current changes in the market place. Boost your company's online presence through a marketing strategy that is current, correct, working and relevant by using social media outlets, like Facebook, Twitter and your website.

What makes a great website?

A great website meets its goals, creates traffic or revenue and is relevant and significant to the business. eRichards evaluates websites by using our 20 point methodology, talent, performance and passion.

We also ask ourselves, does this website address the requirements for which it was built and designed? Does this web site send a clear message? Can the different user groups carry on a bi-directional conversation?

eRichards helps your company create revenue, online traffic, address support issues and create transactions for future sales by adjusting your website to communicate well with your communities. Strong web sites create loyal communities and serve as a very useful channel for pushing and receiving information..

What solutions do you provide to consumers?

eRichards provides each of our clients with the best value for their investment. We use Information Technology solutions to drive revenue to your company’s web channel. eRichards assesses what is working and what is not. We adjust the infrastructure to create and extend your community. We help your company hire the right talent and provide access to our resources to build the best and most profitable web channel for you.

How does eRichards delight their customers?

eRichards offers each client services that interest them and helps serve their businesses to save them money. eRichards also assesses and assists our clients by building customers a creative solution that redefines their business.

How does a website reflect the growth of the company?

A website is a critical channel for companies because it is used by as much as 99% of companies today. Most companies, regardless of the industry, have customers and your current website reflects your dynamic product or services. A website becomes more critical because it also represents the way that customers will get to know you and your company brand.

Since a website is an interface that meets your customers for you, shouldn't you consider evolving your company's revenue? More than $2 trillion in North America have been driven toward company websites. eRichards knows how critical your website means to your business. Work with eRichards and your internal revenue will soar.

How does eRichards build a web channel?

At eRichards, we know that each web channel is different, so we start with a business plan. We work with each company through the building phrase, in addition to using our successful 20 point methodology. Reviewing each category thoroughly helps us determine what each category brings to the big picture. This process helps eRichards boost your profit.

How will eRichards drive revenue for my company?

eRichards shows you where you can improve by what you are already doing. One example was increasing revenue by 60 million dollars for a company’s bottom line through the web channel.

eRichards uses a unique 20 point methodology, which always gets the desired results for clients. eRichards has been working with this strategic channel since 1995, even before we were recognized as an industry competitor. This channel works well because it is constantly evolving and suits the needs of hundreds and thousands of people and companies, for whom we have provided services.

Why use eRichards to make staffing easier?

eRichards verifies each person’s background to ensure our clients are working with the most skilled professionals available in the market place. eRichards takes the pressure off by finding these professionals for you.

What top 5 technology issues do companies commonly experience?

• Lack of strong project management skills
• Failure to implement a 2 year audit of people, process, and technology
• Inability to show appreciation and acknowledgement for employees and their effort
• Lack of knowledge to complete and execute a Q&A plan for all new rollouts
• Poor understanding of the ramifications when making exceptions to the company’s application portfolio

eRichards understands the ramifications when a company's portfolio experiences unexpected changes. Our technology expertise helps increase communication between all levels of your company. Our staff has a combined experience of over 90 years in business technology. Ask eRichards to get your project on track, on budget and on time.